Do all suns block UV rays?

Kate Young sunglasses provide high quality optical lenses that offer 100% protection against both UVA and UVB.

 

Do all suns have polarized lenses?

There are many different types of lenses. Some Kate Young sunglasses DO provide polarized lenses;

Charlotte (K538), Nadia (K560), Penelope (K537) and Scarlett (K540).

 

Is sunwear nickel free?

Sunglasses are made from a variety of materials. Some people have an allergy to Nickel. Full acetate frames are safe for those with a nickel allergy. Wearers with a nickel allergy should avoid metal frames.

 

Does Kate Young for Tura sell or ship outside of the United States?

We apologize, but at this time we are unable to sell or ship to customers outside the United States.

Please check back – we will be adding international sales and shipping in the near future.

 

How can I reach live person in Customer Service?

Please feel free to contact our agents by calling 800-940-8872, hours are weekdays 9-5 Eastern Time. Or click this link to direct you to the form which will submit your inquiry to our Customer Service Department. We are pleased to assist you.

 

What are the shipping fees?

We offer FREE Ground Shipping via DHL Smartmail: 5-10 business days for processing and delivery

You may also select from two other shipping options 

2nd Day UPS:  $22.00 (3 days for processing and delivery)

Next Day UPS:  $28.00 (1 day for processing and delivery for all orders received by 1pm eastern, 2 days if received after 1pm)

 

When will my order ship?

Our goal is to ship all orders within 12-72 hours from receipt of order.

 

What is the return policy?

Please visit the return policy page to learn more details.

 

How do I process a return under manufacturer’s warranty?

Please visit the return policy page to learn more details.

 

How do I process a no-questions asked return?

Please visit the return policy page to learn more details.

 

What if I don’t like the sunglasses or they do not fit?

If for any reason you are not satisfied please return your sunglasses.

 


 

What is covered under manufacturer’s warranty?

Link to return policy page

 

If you notice any defects in your sunglasses that could be covered under warranty (see warranty notes below), we will replace the sunglasses, provided the reported issue is confirmed upon our evaluation and the warranty period of 1 year has not expired.

Our quality standards are held to the highest level.  We do not anticipate you to receive defective product. In the event you receive a frame that has a manufacturer’s defect we are happy to exchange it.  Examples of defects that may be considered under warranty are noted in the list below, but are not limited to:

  • Broken or loose hinges
  • Missing crystals
  • Missing hardware (i.e. logo or metal hardware design)
  • Stripped screws
  • Broken nose pad posts
  • Oxidation or discoloration

The following will not be covered under manufacturer warranty

  • Excessive exposure to heat or cold
  • Prolonged exposure to elements (sun, sand, water)
  • Rough handling
  • Improper cleaning

*Please do NOT attempt to repair eyewear yourself (glue, etc.)– we cannot accept products that have been tampered with for exchange under a manufacturer's warranty. Products covered under warranty can only be replaced or repaired, not refunded.

 

What is the returns address?

Purchases made from kateyoungfortura.com must be returned to kateyoungfortura.com distribution center by delivery service of your choice.

Kate Young for Tura DC

123 Girton Drive

Muncy, PA 17756

(570) 546-9583

 

What warranty is provided with the sunglasses?

Please visit the policy page to learn more details.

 

What is your privacy policy?

We value your privacy. Please visit the Privacy Policy to learn more details.

 

Where can I follow Kate Young on Social Media?

Follow us on Instagram @KateYoung